SOP - How to do complaint of your house' defect (for Nusaputra Precint 2 Resident)

1) Kalau belum ambil kunci --> Refer to this website (http://forum.lowyat.net/topic/385900 )
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2) Kalau dah ambil kunci, make sure you do update with the Management Office
- Perform routine visit to your house premise
- Do a checklist / counter check with your defect complaint list
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3) If you are not satisfy with the progress, start with black and white, sample of fax you can get from the website to, or email me , so i can forward you my sample. Also, please ensure you CC to the architect, and Taraf Unggul.

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4) Beside with the black & white, please take a photo of your defect.
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5) Please liase with Jimmy, the person in charge of Effective Construction . He will then deligate duties to Jono (mcm mandor) .

The most effective way to ensure your house is free of defect, is to do close observation with the progress and frequent visit.